The United Bank for Africa (UBA) on Monday, February 4th, 2019 unveiled the first Artificial Intelligence Chatbot in Africa at the ongoing Social Media Week tagged “Stories: With Great Influence Comes Responsibility” .
According to the Online Group Head, Mr Austin Abolusoro in the Social Media Week, A chatbot is an artificial intelligence which conducts conversation through audio or texts.
He also said that the Chatbot named Leo was developed in partnership with some global giants, like Facebook to improve on financial services.
Leveraging on technology has many possibilities which are unlimited and UBA has explored it and brought out the AI Chatbot based on our roadmap to enable financial inclusion. Leo is a financial assistant developed with AI technology that has natural language, multi-lingual processing, machine-learning and is available on two most popular social media channels” he said.
Leo is a user-friendly platform that offers lifestyle related activities ranging from weather forecasts to football updates of Premier League clubs. It responds to complaints from customers as regards transactions and with data provided, it would identify the issues and will inform users of the time frame it will take to proffer solutions.
“The prospect for us is to see how we can move as many of our customers that are within that demographics of using social media to the new platform.
This is a welcoming development in the African financial sector and in recent time, more startups are applying artificial intelligence to businesses in Africa.